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Frequently asked questions


Lost or undelivered ticket

Bus tickets

How does bus e-ticket work?

Coach e-ticket (see paper e-ticket or SMS e-ticket) function just like a ticket purchased at the box office. For domestic bus trips, the ticket can be printed out or sent to a mobile phone via SMS (only to telephone numbers registered in Latvia) after purchase on the Internet. When boarding a bus on domestic buses, you will need to present a printout of the ticket, an SMS ticket or a ticket in electronic format on any device that can display it. If it is not possible to present a ticket to you, it is possible to give the driver the exact ticket code on domestic bus journeys. The SMS ticket can only be used on domestic bus services. The bus driver will check the ticket for its code against the data on the waybill. For international bus journeys, the ticket must be printed and presented to the driver. If it is necessary to include the ticket in the accounting as a supporting document, it is necessary to print it after paying for the ticket.

When is ticket sale being interrupted?

Bus ticket sale is being interrupted half an hour before bus departure.

If you are willing to purchase a ticket from the bus stop where the coach will stop during the route (not from the terminal), it must be done half an hour before bus departure from the terminal.

Where can bus ticket be returned?

Bus tickets can be returned on Site in Bus ticket return page ore returned personally to Riga International bus terminal hall administrator, Pragas street 1 if more than 2 hours left until the departure from start stop of the bus.

Money will be returned on buyer’s bank account.

In case, there is bought one e-ticket for several passengers, it is possible to return whole e-ticket only

What percentage of the ticket value will be returned?

Returning e-ticket:

- passenger receives 75 % of ticket value, if the ticket is returned more than 2 hours before departure from start stop of the bus.

Commission fee is not returned.

When the sale of bus tickets is being started?

Bus ticket sale is being started 10 days before interurban bus route departure.

Event tickets

How does event e-ticket work?

Event and cinema e-tickets after the purchase will be available as .pdf (Adobe Acrobat Reader) document. You will be able to print out the e-ticket or send it to your e-mail. As an attachment to the e-ticket you will also receive short rules of usage of the e-ticket. E-ticket can be printed by any type of B/W or colour printer on A4 sheet of paper. At the entrance the e-ticket will be checked by it’s bar-code.

Where can event tickets be returned?

Event and movie tickets can not be returned.



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